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Mazda Parts Advisor in Letchworth Garden City at Norton Way Group

Date Posted: 11/6/2018

Job Snapshot

Job Description

Norton Way Motors Ltd is a multi-franchise dealer group representing Honda, Mazda, Peugeot, Nissan, Skoda & Kia in West London & Hertfordshire. The ethos behind Norton Way is focused on providing excellent customer service and 'being the best'. We recognise our employees are our most valuable asset, we aim to create an environment where everyone feels valued and is able to succeed and grow with the business

Salary: £17,000-£22,000 depending on experience

Location: Norton Way Mazda, Letchworth, SG6 1BL

Hours: Monday to Friday 7.30am – 5.30pm, Alternate Saturday Morning’s 8am to 12pm

We have an opportunity for a Parts Sales Advisor to join our highly successful Mazda aftersales team. A passion for the motor industry and cars is a must as is the ability and desire to sell. The role involves promoting the sale of car parts and processing parts orders for both external and internal customers, ensuring maximum customer satisfaction at all times.

Key responsibilities

  • To supply, receive and actively sell parts.
  • To take requests and orders from customers and other departments and ensure that their requirements are correctly identified and met in a timely manner.
  • Preparing orders to purchase parts.
  • Preparation of invoices, parts issue sheets, delivery notes and other documents.
  • Handle, protect and package parts and to check, inspect and test incoming, outgoing and stock parts

Job Requirements

Skills and Experience

  • Able to provide the highest quality of service to customers
  • Excellent communication skills, both in person and on the telephone
  • Ability to follow procedures
  • High level of accuracy with excellent attention to detail
  • Organisational skills
  • Ability to deliver customer excellence
  • A Full driving licence is essential

In return we offer

  • Staff company car scheme, 2 cars per employee.
  • 28 days holiday (including Bank Holidays) plus the option to purchase up to 5 days additional holiday days.
  • Contributory pension scheme.
  • Rewards portal offering retail discounts across the UK.
  • Preferential rates on vehicle purchases, servicing and parts.
  • We take great pride in our workforce hosting quarterly and annual awards ceremonies to further recognise and reward our top achievers.


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