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Junior IT Support Technician in Letchworth Garden City at Norton Way Group

Date Posted: 1/8/2019

Job Snapshot

Job Description

Norton Way Motors Ltd is a multi-franchise Company representing Honda, Mazda, Peugeot, KIA, Nissan, Citroen and Skoda in West London & Hertfordshire areas. The ethos behind Norton Way is focused on providing excellent customer service and 'being the best'. We recognise that all our employees are individuals and embrace the ideas and variety that this brings. Our policy is to employ a diverse and flexible workforce that reflect our customers and potential customers requirements and we aim through our workforce to train every employee to achieve and deliver customer excellence in everything they do.

Junior IT First Line Support Technician

Salary: £17,000 to £21,000k depending on experience.  

Location: Letchworth Garden City, Hertfordshire

Hours: (40 per week) Monday to Friday between the hours of 8.00am and 6.00pm

An exciting opportunity has arisen for a Junior IT First Line Support Technician to join our busy IT team based in Letchworth. You will liaise with colleagues providing key support for the IT systems across our group so a willingness to travel between sites is a must. This position will suit you if you have a great aptitude for IT, you are enthusiastic about learning and want to grow into an essential cog within the IT team.

The Job;

  • Provide first line DMS, Microsoft, peripheral hardware, bespoke software and network support.
  • Provide support to users regarding access of resources on all supported networks and software
  • Create user environment access, profiles, directories and security rights
  • Perform network supervision and troubleshooting to isolate and diagnose common network issues
  • Install upgrades and configure network printing.
  • Maintain and install security patches and bespoke software on Windows file servers.
  • Provide emergency and scheduled on-site support for remote sites (including London Sites)
  • Work a shared weekend rota to provide emergency support and password resets for the group.

Job Requirements


  • Whilst we value experience we are looking for the right people to help us achieve our goals, so we don’t just look at what you have done but what you are capable of doing. Full training will be provided, all you need is enthusiasm and a keen interest in IT

The Person

  • A Full UK driving licence is essential
  • Able to communicate with colleagues at all levels
  • Excellent IT skills
  • Motivated team player with a desire to learn
  • Punctual and well organised

In return

We offer additional benefits such as flexible holiday, a child care voucher scheme, contributory pension scheme and our Norton Way rewards portal offering retail discounts across the UK. Employees are also given preferential rates on vehicle purchases, servicing and parts. We take great pride in our workforce holding a quarterly employee award to further recognise and reward our top achievers